Call Centre Suite

Whether you’re looking for fast implementation of a call centre campaign, with scripts, databases and features built in – or more complex 'bespoke' applications, with CRM and connectivity to your existing databases, DXI Easycall can deliver.

Our Predictive Dialer platform and ACD can be purchased outright, with maintenance and support service or used on a Pay-Per-Use basis with little or no setup cost.

Hosted Service

Irrespective of location, we can deliver our services to any PC and phone, so your operators (e.g. fundraisers / sales people) could be at home, in an office, or even abroad. The Agents don't need any special software, or hardware, since it's web-browser based. Subsequently, there is little or no setup cost, so your team of agents can be scaled up or down quickly and cost effectively.

Call Recording is standard for all calls and you can access the mp3 or wav files online. We'll deliver the audio to you at regular intervals (ftp) and cater for any longterm storage or special requirements.

Script Design

Easycall provides a simple interface to create your own scripts and campaigns, so that you can capture the right information in a set format, while the call is in progress. Or simply tell us what you want to achieve and we’ll design the script and data-capture elements for you.

Reporting

We'll provide you with daily output files to match your in-house systems, so that your sales activity can be uploaded with minimum fuss. And there are report options to meet most requirements, available through the Administrator's secure portal. We'll also generate bespoke reports or host more advanced reporting tools for you, if your needs are more specific.