Pay As You Go Call Centre Solutions

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CRM & bespoke applications

If you're looking for integrated Customer Relationship tools and applications, we can design and build these around our dialer platform, to deliver a complete solution.

Whether it's sales, customer care or support, you'll achieve a complete integration of customer data and access to the telephony functions that make your processes even more efficient.

Case Study: Client

DXI Easycall is delivering a complete telephony and ACD platform, with CRM tools, to a national sales dealership chain. An innate characteristic of their legacy systems was a disconnect between the various applications and a lack of efficiency in dialling methods, used by agents making sales calls and scheduled customer care calls.

The system we delivered, provides...

  • Consistent methods for creating new campaigns
  • Link-up of all the sales and aftercare databases
  • Skills based call routing, around the entire organisation
  • Reporting tools that span many campaigns, both inbound and outbound